大東建託のマンションを昨年末退去しました。

質問と回答
  • 大東建託のマンションを昨年末退去しました。 退去日に立ち会った建物管理の社員は傷などはないのでクリーニングや畳の表替えなどどうしてもかかってしまう経費のみ保証金や過払いになっている家賃と相殺したいのだが、「どうしますか?」と言ってきました。 それまで上の階の住人がたてる騒音に対してクレームを申し込んで対処を依頼していたのに、まったくなにもしてくれなかったので「そっちはなにもしてくれなかったのにこういうときだけ金を取るのか」と支払いたくない旨を上司に伝えてくれといいました。「わかりました。上司に伝えます」とその社員は言って戻っていきました。 ここまですべて口頭での話しです。書類のやりとりは一切なく、保証金や過払いになっている家賃、そこから相殺したいという金額はこの場では計算出来ないから営業所に戻って正式に計算するとのことでした。 その後、三週間まったく電話もなければ文書による説明も営業所からの連絡も一切ありませんでした。そして先週、いきなり「通知」なるものが配達証明で送られてきました。 その中身は、わたしが度重なる大東からの請求に応じないため強制的に保証金と過払いの家賃からクリーニング代等を差し引いて振り込むというものでした。 わたしは請求もされていないし金額について説明もされていません。退去の立会いに来た社員と口頭で話をしただけです。それを大東建託にメールしたのですが、二日経ってもなんの反応もありません。 その「通知」には契約にのっとってうんぬん、処理の根拠は最高裁の判例がうんぬんと書いてあります。 しかし、そもそも催促なり請求なりあるいは営業所の上司なりが訪問してきて話をすることもなく、まして金額について根拠資料もなにもこちらには見せてもらっていません。ですからサイン印鑑などはまったくかわしていません。 これで強制的に金の処理がされてしまったら、わたしは泣き寝入りするしかないのでしょうか。 口頭でしかも一度だけ担当者レベルに支払いたくない旨を言っただけで、こんな脅迫状めいた最後通牒を突きつけられるものなのでしょうか。 詳しい方、アドバイスをお願いいたします。そして、どうすれば大東からまともな説明を受けられるようになるのか教えてください。
  • まず、肝心な部分をうんぬんで終わらせておいて、どうしたらいいでしょうと聞くのは、質問として妥当であるかどうかを考えて質問してください どのような契約に則っているのか、また、最高裁判例のどの事案に当てはまると主張しているのか この部分がわからないのに、どうしたらいいですかと言われても、反論のしようもありません

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